Question 1

What is AutoScribe?

Accepted Answer

AutoScribe is an AI-powered note-taking and transcription app designed for professionals. It automatically converts speech to structured notes using Azure Whisper AI.

Question 2

How do I create an account?

Accepted Answer

You can sign up using your email and password, or by using social login. No credit card is required to create a free account.

Question 3

How do I switch the language?

Accepted Answer

The app automatically detects your browser language on first visit. You can manually switch between English and German using the language toggle in the navigation bar.

Question 4

Can I use AutoScribe on my phone?

Accepted Answer

Yes. AutoScribe is available as a native iOS and Android app with background audio recording, offline AI sync, and push notification support.

Question 5

How do I contact support?

Accepted Answer

Use the Contact Support page. Our team typically responds within 24 hours on business days.

Question 6

How do I record a session?

Accepted Answer

Go to New Note and tap the microphone button to start recording. Speak clearly and AutoScribe will transcribe your speech in real-time.

Question 7

What audio formats are supported for upload?

Accepted Answer

You can upload MP3, WAV, MP4, and WEBM files directly into the app for AI processing.

Question 8

What happens if I lose connection during recording?

Accepted Answer

Your recording is saved as a Draft locally. When your connection is restored, the transcript is automatically submitted to the AI.

Question 9

Can I pause a recording?

Accepted Answer

Yes, you can pause and resume your recording as many times as needed during a session without creating separate notes.

Question 10

Is there a limit on how long I can record?

Accepted Answer

Recordings can be up to several hours long, depending on your available tier minutes and device storage. Long recordings are processed in chunks automatically.

Question 11

What are Workspaces (Use Cases)?

Accepted Answer

Workspaces are domain-specific contexts that shape how the AI formats your notes. Built-in workspaces include Medical, Sales, Legal, Real Estate, and Education.

Question 12

What are Templates and how do I customize them?

Accepted Answer

Templates define the AI system prompt and output sections for each workspace. You can clone any system template and customize the name, description, section schema, and AI prompt under the Templates page.

Question 13

Can I edit the AI-generated notes?

Accepted Answer

Yes. Every generated section is a live editable text area. You can type directly to correct or expand the AI output.

Question 14

Can I ask follow-up questions about a session?

Accepted Answer

Yes! Every session has an inline AI Q&A Chat panel. You can ask natural language questions and the AI will respond using the full session transcript as context.

Question 15

Can I re-run AI processing on an existing session?

Accepted Answer

Yes. Open any session and click 'Run AI Processing / Change Template'. You can select a different template and regenerate the AI notes at any time.

Question 16

How does Custom Vocabulary work?

Accepted Answer

You can add custom terms, acronyms, and names under Profile settings. These are injected into the transcription context to drastically improve accuracy for specialized jargon.

Question 17

Can I export or download my notes?

Accepted Answer

Yes. On the session detail page, you can export a print-ready PDF, copy the full note as Markdown, or share via email.

Question 18

Is my data private and secure?

Accepted Answer

Yes. All data is encrypted using AES-256-GCM in transit and at rest. AutoScribe is HIPAA and GDPR compliant.

Question 19

Do you train AI models on my data?

Accepted Answer

No. We strictly guarantee zero AI model training on your private transcripts. Your data remains entirely yours.

Question 20

Are raw audio recordings saved?

Accepted Answer

Raw audio recordings are automatically purged after the AI processing is fully completed to ensure maximum privacy.

Question 21

Is AutoScribe suitable for medical professionals?

Accepted Answer

Yes. AutoScribe is built for HIPAA-compliant medical documentation. The Medical workspace generates structured SOAP notes directly from live consultation audio.

Question 22

How are my minutes calculated?

Accepted Answer

Usage is measured in transcription minutes, calculated from the actual audio duration submitted. AI note generation and Q&A chat are counted separately in token cost.

Question 23

How many free minutes do I get?

Accepted Answer

Every account receives free transcription minutes per month. Minutes reset on the 1st of each month. No credit card is required to get started.

Question 24

What happens when I run out of minutes?

Accepted Answer

You will need to upgrade to a paid Pro or Enterprise tier to continue recording or uploading audio files. You can always access your existing notes.

Question 25

Can I cancel my subscription anytime?

Accepted Answer

Yes, you can cancel or modify your subscription at any time from your Profile Settings. Changes take effect at the end of the billing cycle.

Help Center & FAQs

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